Refund policy
Refund, Return, Exchange, and Cancellation Policy
At Under CTRL, we understand the importance of your satisfaction with every purchase. Our commitment is to provide you with premium-quality clothing and a seamless shopping experience. To ensure transparency and clarity, we have outlined our Refund, Return, Exchange, and Cancellation Policy below.
Refund Policy
We strive to deliver products that meet and exceed your expectations. In the unlikely event that you are dissatisfied with your purchase, Under CTRL offers a straightforward refund policy. You may request a refund within 10-15 days of receiving your order. To initiate the refund process, please contact our customer service team at underctrl.in@gmail.com with your order number and a brief explanation of the reason for the refund. Our team will guide you through the process.
Please note that certain conditions must be met for a refund:
- The item must be in its original condition, unused, and with all tags attached.
- The request for a refund must be made within the specified time frame.
- Customised or personalised items may not be eligible for a refund.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed through the original method of payment.
Return Policy
If you wish to return an item for reasons other than a defect or damage, Under CTRL offers a hassle-free return process. You can return the item within 7 days of receiving your order. To initiate a return, please contact our customer service team at underctrl.in@gmail.com with your order number and reason for the return. Our team will provide you with a return authorization and instructions on how to proceed.
Conditions for a successful return:
- The item must be in its original condition, unused, and with all tags attached.
- The return request must be made within the specified time frame.
- Customised or personalised items may not be eligible for return.
Upon receiving the returned item and inspecting its condition, we will process your return. You will be notified of the approval or rejection of your return. If approved, you may choose to receive a refund or opt for store credit.
Exchange Policy
If you received a damaged or defective item, or if you wish to exchange your purchase for a different size or colour, Under CTRL offers a convenient exchange process. You can exchange the item within 7 days of receiving your order. To initiate an exchange, please contact our customer service team at underctrl.in@gmail.com with your order number and details of the exchange request. Our team will guide you through the process.
Conditions for a successful exchange:
- The item must be in its original condition, unused, and with all tags attached.
- The exchange request must be made within the specified time frame.
Once we receive the item for exchange and inspect its condition, we will process the exchange and dispatch the replacement item promptly.
Cancellation Policy
If you decide to cancel your order, please do so as soon as possible. You can request an order cancellation by contacting our customer service team at underctrl.in@gmail.com. Please include your order number and the reason for cancellation in your communication.
Conditions for a successful cancellation:
- The cancellation request must be made before the order is dispatched.
If your cancellation request is successful, we will refund the full amount to the original method of payment.
At Under CTRL, we are committed to ensuring your satisfaction with every purchase. If you have any questions or concerns regarding our Refund, Return, Exchange, and Cancellation Policy, feel free to reach out to our customer service team for assistance. We appreciate your trust in us and look forward to serving you with the best in fashion and service.
