Shipping policy

SHIPPING POLICY

How long will it take to receive my order?

Once you place your order, there will be a 48-72 hour processing period followed by a 5-7 day shipping period depending on your location. In total, it can take anywhere from 7-15 days to receive your items. Shipment times vary per order, please bear with us. Don't hesitate to call / email us if you have any questions regarding your shipment!

May I get a tracking number?

Yes, of course! All orders include tracking after the order is processed (1-4 days). Email underctrl.in@gmail.com with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number.

Will you email me when my order is shipped out?

Yes! You will get a confirmation email & SMS after you have placed your order, and another when your order is dispatched.

How can I pay?

We currently accept UPI, debit card, credit card and all major payment systems in India.

What happens if I type in the wrong address?

If you provide us with a wrong address and the shipment has not been sent out, please email us at underctrl.in@gmail.com and we will change it to the correct address. If it has already been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!